Terms of Business Agreement

1. General

Indigo Insurance Group represents two distinct legal entities:

– Indigo Insurance (Bahamas) Ltd; and
– Indigo Insurance (Cayman) Ltd

Indigo Bahamas is domiciled in The Bahamas. It is licensed to write certain lines of business in The Bahamas and is regulated by the Insurance Commission of The Bahamas.

Indigo Cayman is domiciled in The Cayman Islands. It is licensed to write certain lines of business in The Cayman Islands and is regulated by the Cayman Islands Monetary Authority (CIMA).

2. Product Documentation

Immediately after transacting with us, (or prior to, upon request), we will furnish you with your policy documents. You should review the policy documents carefully to ensure they accurately reflect the cover, conditions, limits and other terms that you require. Particular attention should be paid to policy conditions and warranties as failure to comply with these could invalidate your policy. You will be provided with renewal terms in good time before expiry of the policy, or notified that renewal is not being invited. Claims can arise, under certain types of insurance contract, long after the expiry of the policy. It is therefore important that you retain and keep safely all documents associated with your policy.

3. Quotations

Unless otherwise agreed any quotation given will normally remain valid for a period of 30 days from the date it is provided to you. We reserve the right to withdraw a quotation in certain circumstances.

4. Claims

You must notify us of any claim or circumstance that may or is likely to give rise to a claim under your policy in accordance with the conditions of your policy. Failure to notify us promptly may entitle us to deny your claim. You should not admit liability or agree to any course of action, other than emergency measures carried out to minimise the loss, or in the interest of health and safety, until you have obtained agreement from us. In the event of a claim, you should contact us in accordance with the conditions of your policy.
When you notify us of a claim you should provide us with details of all material facts concerning the claim. Your policy documentation will describe in detail the procedures and conditions in connection with making a claim.

5. Cancellation Clause

If you fail to pay your Premium or any installment to us by the due date, we reserve the right to cancel your policy.
You may cancel your policy at any time. We will reimburse to you a pro-rated amount of the premium, less any applicable cancellation fee, or short-rated premium. An example of this could be where you buy a Home Policy that covers hurricanes, and you choose to cancel the policy immediately after hurricane season. In this instance we reserve the right to treat the entire catastrophe portion of the premium as used, and only return a portion of the non-catastrophe premium.

6. Complaints

In the event that you are unhappy with the service we have provided and you wish to make a complaint, you should contact The Compliance Officer by email at help@247indigo.com.  A copy of our procedures can be obtained on request from the above-mentioned address. If, after we have had a reasonable opportunity to deal with the matter, you remain dissatisfied with our handling of your complaint, or its outcome, you should take your complaint to our applicable regulator in your jurisdiction.

7. Confidentiality

Information provided by you may be held, processed, disclosed and used by ourselves, our professional advisers and any associated companies in servicing our relationship with you. Unless you notify us otherwise, you agree to the storage, use and disclosure of such information. All the activities that we undertake on your behalf, as described in this agreement, are provided for your exclusive use. All recommendations, proposals, reports and other information supplied to you in connection with these services are for your sole use and you agree not to make this information available to any third party without our express written permission. We reserve the right to take action to protect proprietary information.

8. Data Protection and Privacy

We will process your data responsibly, fairly and in strict accordance with local Data Protection Laws.

As with many organisations, we have developed a separate Privacy Notice. This can be found on the terms page of our website, alternatively you can obtain a copy by writing to us.  It is vitally important to take time to read this document carefully as it contains full details of the basis on which we will process, such as collecting, using, sharing, transferring and storing your information.
It is also your obligation to ensure you show this notice to all parties related to any insurance arrangement. If you have given us information about someone else, you are deemed to have their permission to do so.
If you have any questions, including requiring a copy of the privacy notice, or any further information about our approach to Data Protection/Privacy you can e-mail help@247indigo.com.

9. Liability for Directors, Officers or Employees

You acknowledge and agree not to make any claim personally against any employee, director or officer arising out of the work and services provided under these Terms of Business. This clause does not in any way limit or affect our liability to you as set out below.

10. Law and Jurisdiction

These terms of business shall be governed by and construed in accordance with the local Laws applicable in the jurisdiction in which the policy or quote was issued. In relation to any legal action or proceedings arising out of or in connection with these terms of business we both irrevocably submit to the non-exclusive jurisdiction of the same relevant courts.

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